Refund policy

RETURN & REFUND POLICY

Last Updated: September 29, 2026

At Lodanie, we want to provide our customers with a simple, transparent, and satisfying shopping experience.

1. Return Period

Lodanie accepts return requests within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return, the product must be:

  • unused;
  • in its original condition;
  • in its original packaging;
  • accompanied by proof of purchase or the order number.

2. Opened or Used Products

For health and safety reasons, skincare products, haircare products, cosmetics, and other hygiene-related products that have been opened or used may not be eligible for return.

This restriction does not apply when the product is defective, does not conform to the order or description, or when the law provides the consumer with a specific right.

3. Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact Lodanie as soon as possible.

When necessary, we may request:

  • your order number;
  • a description of the issue;
  • photographs of the product and its packaging.

After reviewing the situation, Lodanie may offer a replacement, refund, or another appropriate solution.

Any applicable legal warranties remain fully in effect regardless of this policy.

4. Change of Mind

If you simply change your mind about your purchase, Lodanie accepts returns subject to the conditions set out in this policy.

The product must be unused and in its original condition.

Return shipping costs may be the responsibility of the customer when the return is due to a change of mind.

5. Return Shipping Costs

When a return is the result of an error by Lodanie, an incorrect product, a defective product, or a product that does not conform to the order, Lodanie will cover the return shipping costs when required by law or when Lodanie has confirmed this to the customer.

In other circumstances, return shipping costs may be the responsibility of the customer.

6. How to Request a Return

Before returning a product, please contact:

Lodanie
Email: [YOUR EMAIL ADDRESS]
Phone/WhatsApp: [YOUR PHONE NUMBER]

Please provide:

  1. your name;
  2. your order number;
  3. the product concerned;
  4. the reason for the return.

Please do not return a product before receiving return instructions from Lodanie.

7. Refunds

Once the returned product has been received and inspected, Lodanie will notify you whether your refund has been approved or declined.

When a refund is approved, it will be issued using the original payment method, unless otherwise applicable.

The time required for the refund to appear in your account may vary depending on your financial institution.

Where applicable law requires a refund following a valid cancellation of a distance contract, Lodanie will comply with the applicable legal deadlines.

8. Order Cancellation

If you wish to cancel your order, please contact Lodanie as soon as possible.

We will make every reasonable effort to cancel the order before it is shipped.

Any cancellation rights provided under applicable consumer protection laws remain in effect when their legal conditions are met.

9. Consumer Rights

This policy is not intended to limit any rights granted to consumers under applicable laws.

The return, exchange, and refund terms advertised by Lodanie form part of the terms of the transaction and will be respected.

10. Contact

For questions regarding a return or refund:

Lodanie
Email: [YOUR EMAIL ADDRESS]
Phone/WhatsApp: [YOUR PHONE NUMBER]
Website: Lodanie.com